Refund policy

Returns & Refunds

At Top Klas Apparel, every item is made to order especially for you. Because of this, we cannot accept returns or exchanges for items ordered in the wrong size, colour, or due to a change of mind.

Please review all sizing information carefully before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery through our Contact page.

To help us resolve your claim as quickly as possible, please include:

• Your order number

• A brief description of the issue

• Clear photographs showing the problem

Where appropriate, we will arrange a replacement or refund at no additional cost.

Size Exchanges

As every garment is produced specifically for each customer, we are unable to offer exchanges for incorrect sizing.

Please refer to the sizing guide provided on each product page before ordering.

Lost Packages

If your tracking information shows that your order has been lost during transit, please contact us and we will work with our fulfilment partner to investigate and resolve the issue.

Refunds

Approved refunds will be issued to your original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account after being processed.

Non-Returnable Items

We are unable to accept returns for:

• Incorrect size selected by the customer
• Incorrect colour selected by the customer
• Change of mind
• Orders placed with an incorrect shipping address provided by the customer
  
  
  

  Questions

  If you have any questions regarding your order, please contact us through our Contact page and we’ll be happy to assist you.
  
  
  
  

  We want every customer to enjoy their Top Klas Apparel purchase. If something isn’t right, please get in touch and we’ll always do our best to make it right.